We are available from Monday – Friday, 09:00 – 16:00 hrs (GMT+1)
You can contact us best by e-mail, but hen it is neccesary, give us a call. When not answered please leave a message and we will get back to you asap.
E-mail: info@thenordiccraftsman.com
Mobile: +46 (0)73 356 1018
Please read our FAQ before sending us a message.
We work mainly with DHL for transport of our products. You’ll find the delivery charges in our shop during checkout. When placing the order, after filling in your location the shipping costs will be calculated automaticly.
When you do not have any shipping options available, please contact us by contact form and let us know what and where you need the products shipped to.
We provide multiple payment methods like Klarna, Cards, Apple pay and some more options. When you have trouble paying for your order, please contact us for our other bankdetails to use for a bank transfer.
That depends on the product you buy. Estimated delivery times are added with every product, simply check the individual product details for that information.
Yes, your data is save with us.
We only use your data to provide our services. For more information you can check our Privacy Policy page.
After we have recieved your order and payment is confirmed, we will ship products that are in stock within 2 bussines days. Products that need to be produced shall be put on the production list. depending our planning you will get a notification by email of the estimated shipping date. You’ll recieve a Track & Trace code when your order is shipped.
For promotional products, we hade different delivery times, You will see that with the product in your basket.
Yes, you recieve a invoice when the order is shipped.
When you made a account, you just login and download your invoice in .pdf format.